Quick help for wig and extension customers
If you are unsure where to start, our support team can help with product choice, fit, styling and aftercare. We work with clients in Umhlanga, Durban North, La Lucia, Ballito, Westville, Hillcrest, Phoenix and Amanzimtoti, and we also assist customers ordering from further afield.
Support is most useful when you share a clear photo, your colour goal, your head size if known, and the look you want to achieve. That helps us advise on the right cap structure, length and method, whether you want a natural everyday finish or something for a wedding, matric dance or event.
Services we help arrange in-store and online
Our support covers a range of fittings and care appointments. Some clients visit us at the Umhlanga Boutique, while others use a virtual consultation first and then courier their order or book a follow-up session.
- Wig fitting and cap size adjustment
- Lace customising and wig styling
- Colour matching for extensions and wigs
- Clip-in install and tape-in fitting
- Ponytail fitting and event hair booking
- Wig refresh for worn pieces
- Private consultation or virtual consultation
What to expect before your appointment
Before your fitting, make sure your hair is clean and free of heavy oils. If you are bringing your own wig or extensions, keep them in the condition you normally wear them so we can assess the fit properly. If you wear protective styles or have sensitive edges, tell us in advance so we can plan the best approach.
For lace units, bring any make-up or tint products you usually use for the hairline. For clip-ins and tape-ins, it helps to know your daily routine, work dress code and how much time you have in the morning, because the right choice is not the same for every client.
Couriered orders and nationwide support
Clients outside Durban often need simple, direct guidance before placing an order. We assist with selection, sizing and general care, then courier orders nationwide so you can receive your hair where you are. This is useful if you live in a coastal area where humidity affects styling, or inland where daily heat and load-shedding can change how you care for a unit.
- Help choosing between clip-ins, lace fronts and other options
- Advice on maintenance for travel, work and regular wear
- Guidance on what to send if you need a fitting opinion
- Support for repeat customers who need a refresh or colour check
Care tips for longer lasting hair
Good care makes a real difference to how your hair looks and how long it lasts. Store wigs on a stand or in a breathable bag, keep heat low when styling, and avoid rough brushing at the lace or attachment points. In humid weather, use products sparingly so the hair does not go limp or frizz too quickly.
If you travel often between Durban and inland towns, remember that changes in weather can affect curl pattern and texture. A small routine with gentle washing, proper detangling and the right setting spray can save time and keep the finish neat, even when power cuts interrupt your normal routine.
How to reach the support team
You can reach us through the enquiry form on our contact page and our team will assist from there. Your enquiry can be handled by our Store Manager Bonolo Ngwenya, Senior Hair Consultant Dhivana Lutchman, Operations Coordinator Ntando Ngwenya, Wig Fitting Specialist Zanele Govender, Customer Care Lead Tariro Ncube, or Content and Education Editor Shalini Maharaj, depending on what you need.
Hair Fair is led by Nkosazana Chauke and works with clients in Umhlanga and across South Africa. Whether you are in Umhlanga or ordering from another province, our aim is simple: clear advice, careful fitting and support that makes sense for real life.