Personal information we collect from enquiries and orders
We collect personal information that you provide through our enquiry form, booking requests, consultation requests, and order-related communication. This may include your name, contact details, delivery address, preferred service, product choices, and notes relating to wig fitting, lace customising, colour matching or courier delivery.
We may also collect technical information when you use our online channels, such as your browser type, device details, and general usage data. This helps us understand how our services are used and improve client support for people in Umhlanga, Durban North, La Lucia, Ballito, Westville, Hillcrest, Phoenix and Amanzimtoti.
How Hair Fair uses your information
We use personal information to respond to enquiries, process purchases, arrange couriered deliveries nationwide, and manage appointments for services such as Wig Styling, Clip-In Install, Tape-In Fitting, Ponytail Fitting, Wig Refresh, Cap Size Adjustment, Private Consultation and Virtual Consultation. Information is also used to confirm product availability, communicate order updates, and support after-sales queries.
- To provide the products and services you request
- To communicate about bookings, orders, payments and deliveries
- To manage returns, exchanges and service follow ups
- To keep accurate internal records and client notes
Sharing information with couriers and service providers
We only share personal information where it is necessary for business operations or where the law allows it. This can include trusted couriers, payment processing services, technical support providers, and administrative operators assisting Hair Fair under instruction from the business. If a courier is used, the delivery details supplied by you will be shared so that your parcel can reach the correct address.
Our operator, Astros Marketing (Pty) Ltd, may process certain information on our behalf for administration and communication purposes, but only under instructions that support Hair Fair’s service commitments. We do not sell personal information. We also require reasonable safeguards where third parties handle your data.
Storage, retention and record keeping duties
We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as the law requires. This includes order records, consultation notes, delivery records and communication history needed for accounting, consumer protection, and compliance purposes. Once information is no longer required, we take reasonable steps to delete or anonymise it.
Because some services involve fittings, colour matching and customisation, we may keep limited records of prior preferences to help with repeat orders and consistent service. These records are handled with care and are restricted to staff members who need them for their work.
Your rights under POPIA
You have the right to ask what personal information we hold about you, request corrections where details are inaccurate, and object to certain processing in circumstances recognised by law. You may also request that we stop using information where we are not required to keep it for lawful reasons. Requests should be submitted through our contact form so we can verify the enquiry and respond properly.
- Access to your personal information
- Correction of inaccurate or incomplete details
- Objection to processing in appropriate cases
- Withdrawal of consent where consent was the basis for use
Security of your details and contact with our team
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access is limited to staff members who need the information to carry out their duties, including the Store Manager, Senior Hair Consultant, Operations Coordinator, Wig Fitting Specialist, Customer Care Lead and Content and Education Editor where relevant.
While no online or storage system is completely risk free, we work to reduce risk through access control, careful handling of documents, and controlled internal processes. If a privacy matter arises, we will address it promptly and in line with applicable South African law.