1. Accepting these website terms
Hair Fair is operated by Astros Marketing (Pty) Ltd from Umhlanga, Durban, and provides information about hair extensions, wigs and related services for customers in South Africa. By visiting the website, submitting an enquiry form or placing an order, you confirm that you have read and accepted these terms of use.
If you do not agree with any part of these terms, you should stop using the website immediately. We may update these terms from time to time to reflect changes in our services, stock handling, courier arrangements or legal requirements. The version published on the website will apply from the date of publication.
2. Using the site responsibly
You may use the website for personal, non-commercial purposes and to learn about our products, fittings and consultations. You may not misuse the site, interfere with its operation or use it for any unlawful purpose. Content submitted through the enquiry form must be accurate and honest, including your name, contact details and service request.
- Do not submit false orders or duplicate enquiries.
- You may not try to gain unauthorised access to any part of the site or connected systems.
- Do not copy, scrape or reuse our written content, images or product descriptions without permission.
- Do not use the site to send spam, harmful code or abusive messages.
3. Products, fittings and service information
Hair Fair offers a range of hair solutions including clip-ins, lace front wigs, customising services and private consultations. We aim to describe products and services clearly, but shade, texture, density and fit can vary between items. Natural hair colour, lighting and device settings may also affect how a product appears online.
Where a service such as wig fitting, lace customising, colour matching or cap size adjustment is requested, the final result depends on the information provided by you and the condition of the item supplied. Advice from our team is given in good faith and is intended to assist you in selecting or caring for your purchase.
4. Orders, payment and stock availability
All orders are subject to stock availability, payment confirmation and review of any service requirements. Prices are shown in Rand and may change without notice before an order is confirmed. We may correct obvious pricing errors, listing mistakes or product description errors if they occur.
- Payment must be completed using the methods made available at checkout or by arrangement during the order process.
- We reserve the right to decline or cancel an order where payment is unsuccessful or the item is unavailable.
- If a product is reserved for a consultation or fitting, that item will only be confirmed once the relevant process is completed.
For couriered orders nationwide, delivery times depend on destination, stock location and courier service levels. Durban, Umhlanga and surrounding areas may receive different handling arrangements from out-of-town deliveries.
5. Courier delivery, collection and risk
When goods are collected or handed to a courier, responsibility for delivery transfers in line with the agreed service terms. Please inspect your parcel promptly on receipt and report any visible damage, missing items or incorrect goods as soon as possible. Delays can happen during peak periods, adverse weather or load-shedding related interruptions.
If a parcel is not collected, is returned to sender or cannot be delivered because of incorrect details supplied by you, additional courier or handling charges may apply. Customers are responsible for providing an accurate delivery address and access information, especially where estates, offices or gated premises have specific delivery rules.
6. Returns, hygiene and service cancellations
Hair products and related items are subject to hygiene and handling requirements. Certain goods may not be returnable once opened, worn, altered, fitted or customised. Any accepted return, exchange or adjustment will depend on the condition of the item and the reason for the request.
- Wig fitting, lace customising, colour matching and similar services may be non-refundable once performed.
- Cancellation requests should be made as early as possible if you cannot attend a booked appointment.
- Items returned with signs of use, product build-up or damage not caused by us may be declined.
- Refunds, if approved, will be processed through the original payment channel where practical.
7. Liability, privacy and governing law
We take reasonable care to maintain accurate site information and to provide services professionally, but we do not guarantee uninterrupted access to the website or that all content will always be error-free. To the fullest extent allowed by South African law, Hair Fair and Astros Marketing (Pty) Ltd are not liable for indirect loss, missed appointments, courier delays, or damage arising from misuse of products or failure to follow care instructions.
Personal information submitted through the enquiry form will be used to respond to your request, process orders and manage consultations in line with applicable South African law. These terms are governed by the laws of the Republic of South Africa and any dispute will be handled in a South African court or other competent forum.