Start with the right appointment type
Before you send your enquiry, think about what you need help with. A lace front wig fitting is different from a clip-in install, and an event hair booking needs a different amount of time to a private consultation. If you are unsure, tell us what style you want, your natural hair length, and whether you need help with cap size, colour matching or styling.
Our team handles bookings from Umhlanga, Durban North, La Lucia, Ballito, Westville, Hillcrest, Phoenix and Amanzimtoti, and we also help clients nationwide by courier and virtual consultation. If you are coming in from nearby areas, mention your suburb so we can suggest the most practical slot for traffic and parking.
How to send your booking enquiry
All appointments start on the enquiry form on our contact page. Please send your name, the service you want, and your preferred date or week. If your booking is for a wedding, photoshoot, matric dance or other event, include the event date and the time you need to be ready.
- Choose the service needed, such as wig fitting, lace customising, wig styling or a virtual consultation.
- Add any important details like hair texture, cap size concerns, colour goals or whether you need a fresh install.
- Tell us if you need in-store help in Umhlanga or if couriered support is more suitable.
- Wait for our reply with the next available slot and any preparation notes.
If you have a specific deadline, say so clearly. That helps us check whether we can fit you in before your event, and it reduces back-and-forth later.
What happens after we reply
Once your enquiry is received, our team reviews the service details and checks the best consultant for your needs. For example, wig fitting and cap size adjustment may be handled differently to a colour matching appointment or a tape-in fitting. Youll then get the appointment details and any steps you need to follow before the day.
We may ask for photos, a short video, or a description of your current hair and the style you want. This helps us prepare the right product range and plan enough time. If the booking is for a lace front wig, bring any notes on the fit you prefer, because a snug but comfortable fit matters in Durban heat and humidity.
- Confirm your preferred date and service.
- Share any photos or measurements requested.
- Read the preparation notes carefully.
- Arrive with clean hair unless told otherwise.
Preparing for your fitting or consultation
Good prep makes the appointment smoother. For most wig fittings and consults, clean hair is best unless you are told to arrive with a specific braid pattern or protective style in place. If you are coming for a clip-in install, ponytail fitting or wig styling session, please arrive with enough time to settle in and talk through the look you want.
If you are booking during load-shedding or on a very busy day, allow for a little extra travel time, especially if you are coming from Ballito, Hillcrest or southern Durban. Bring any accessories you plan to wear with the hair, such as headbands, clips or veil pins. If you are unsure about cap size or density, say so during booking so we can make better recommendations.
Virtual and couriered support for clients nationwide
Not every client can visit the Umhlanga boutique in person, so we also assist by virtual consultation and couriered orders nationwide. This is useful if you live outside Durban or if you want advice before buying. We can help with colour matching, wig refresh guidance, and choosing between lace customising or a simple styling appointment.
For couriered orders, please make sure your delivery details are complete and that someone will be available to receive the parcel. Coastal humidity, heat and frequent movement can affect how a wig or extension is worn, so the more detail you give us, the better we can advise on care and fitting. If needed, we can also talk through private consultation options before the item is sent.
Keeping your booking on track
If you need to move or cancel an appointment, let us know as soon as possible so another client can take that time. This is especially helpful for event hair bookings where preparation can take longer than a standard visit. Clear communication also helps us manage fitting times, courier timelines and consultant availability.
For repeat clients, it helps to keep a note of your last service, your cap size, and any colour that worked well before. That saves time when booking again and makes it easier to get the same result, or a new look if you want to change things up. A little planning goes a long way and it keeps the whole process calm.
