Ways to pay for your order
We accept the main payment methods used by our customers in Durban and nationwide. The exact options shown at checkout or on your invoice will depend on how you place the order and whether you are paying for courier delivery, a fitting service, or a combination of both.
- Card payment for quick confirmation
- EFT bank transfer for direct payment from your account
- Instant transfer where available through your banking app
- Cash for approved in-store purchases only
If you are visiting us from Umhlanga, Durban North, La Lucia, Ballito, Westville, Hillcrest, Phoenix or Amanzimtoti, you can confirm payment in person during your appointment. For courier orders, payment must clear before dispatch, and this helps us keep stock accurate during busy periods.
How order confirmation works after payment
Once you have chosen your hair, we will confirm the total amount with you before anything is finalised. This total may include the item price, fitting service if requested, and courier charges where applicable. If you are ordering more than one item, we will check availability before taking payment so there are no surprises later.
After payment is made, your order is reviewed by our team and marked for packing. For custom services such as lace customising, cap size adjustment or wig styling, the completion time is confirmed separately because these services need careful handling and may take longer than a standard stock order.
- You receive the total amount before payment
- We check stock and service details first
- Payment is matched to your order reference
- Your order is then prepared for collection or courier
EFT and transfer payments
EFT is a common choice for customers who prefer to pay from their banking app or internet banking. If you choose this method, use the invoice details provided and include your order reference exactly as instructed. That makes it easier for us to link your payment to the correct order without delay.
Bank transfers can take time to reflect, especially after hours, over weekends or during load-shedding when some banks process payments more slowly. Until the payment shows as cleared, your order cannot move into dispatch. If you need the order urgently for an event hair booking, please plan ahead so the transfer clears in time.
- Use the exact order reference
- Keep your proof of payment until we confirm receipt
- Allow extra time for weekend or after-hours transfers
- Tell us if the order is urgent so we can guide you properly
Card payments and in-store checkout
Card payments are available for customers completing purchases at our Umhlanga Boutique. This is often the fastest way to confirm an order when you are collecting a wig, clip-ins or accessories on the day. If you are paying in-store, please make sure your card is valid and the available limit covers the full amount.
For your security, we may ask you to verify the order details before processing the payment. This helps protect you from mistakes on item colour, length or size, especially when you are buying hair for a special event or a custom fitting.
Courier orders and payment before dispatch
Nationwide courier orders are only released once payment has been received and checked. This is standard for orders going to Johannesburg, Pretoria, Cape Town, Port Elizabeth, Bloemfontein and other towns outside Durban. Once cleared, we pack your order securely and prepare it for collection by the courier service.
If you are ordering from a coastal area such as Umhlanga, Ballito or Amanzimtoti, humidity can affect how hair is stored and handled, so we keep packaging neat and protective. Please inspect the parcel as soon as it arrives and contact us through the enquiry form if anything looks incorrect or damaged.
- Courier dispatch starts after payment clears
- Tracking details are shared once the parcel is handed over
- Inspect your hair parcel as soon as it is delivered
- Report any issue promptly through the contact form
Payments for fittings, consultations and custom work
Services such as private consultation, virtual consultation, wig fitting, tape-in fitting, ponytail fitting and wig refresh may be charged separately from product purchases. In some cases, a booking deposit may be required to secure your appointment, especially for longer sessions or custom work that takes time out of the team’s day.
When you book with us, we will explain what portion is due upfront and what, if anything, is due on completion. This helps keep everything clear for both sides and makes it easier to plan around travel, school runs, work hours and match days around Durban.
- Some services need a booking deposit
- Custom work may be quoted separately
- Payment terms are confirmed before the appointment
- Final balance, if any, is explained in advance
If your payment needs review
Sometimes a payment needs a quick check, especially if a transfer was made without the correct reference or if the amount does not match the invoice. If that happens, do not send a second payment unless we ask you to. Send your details through the enquiry form and our customer care team will help you sort it out.
Our goal is to keep the process straightforward, because hair orders are often time-sensitive and tied to weddings, birthdays, photoshoots and last-minute plans. Once your payment is matched, we get your order ready.
