How your order leaves our Umhlanga base
Orders placed through our enquiry form are handled from our Umhlanga base in Durban. Once we have confirmed the product, colour, size and any fitting notes, your order is prepared for dispatch or collection. We check each item before it leaves so that clip-ins, wigs and accessories are packed in the right condition and with the right labels.
If you have requested a colour match, cap size adjustment or wig refresh before dispatch, that work is completed first. This can add time, especially for custom work or during busy periods around month-end, weekends and holiday traffic. We will let you know what timing to expect before the order goes out.
Courier timelines for nationwide delivery
Nationwide orders are sent by courier from Durban to most main centres and outlying areas. Delivery times depend on your location, road conditions and the courier service selected. In most cases, main centres take 1 to 3 working days after dispatch, while regional and remote areas may take 3 to 5 working days or a little longer.
- Main centres such as Johannesburg, Pretoria, Cape Town and Durban usually move faster
- Smaller towns may need extra working days for last mile delivery
- High volumes, public holidays and severe weather can affect transit times
- Orders are only counted from the day they are handed to the courier, not from the day of enquiry
If you need hair for an event, wedding or filming date, please allow enough time for fitting, final checks and courier transit. We always suggest ordering early rather than leaving it to the last minute.
Durban collections and nearby areas
Customers in Umhlanga, Durban North, La Lucia, Ballito, Westville, Hillcrest, Phoenix and Amanzimtoti can choose collection where suitable. Collections are handled by arrangement so that your item is ready when you arrive and not sitting in transit while you wait. This is useful if you need your hair sooner or prefer to collect in person.
- Collection is available once your order has been confirmed and packed
- Bring the order reference and follow the collection instructions you receive
- If you are coming from a busy route, allow extra travel time for tolls and traffic
- Collections for custom work may be scheduled after fitting or final adjustment
Our team in Umhlanga works with customers from across Durban and the North Coast every day, so we keep collection times practical and clear.
How we package wigs, extensions and accessories
Hair products need proper packing so they arrive neat and ready to use. Wigs are placed in protective packaging to help keep the fibre, cap shape and parting area in good condition. Clip-ins, tape-in pieces and ponytail sets are secured so they do not tangle in transit. We also include the correct product details so you can identify each item easily when your parcel arrives.
For humid coastal areas like Durban, Umhlanga and Ballito, good packaging matters. It helps protect the hair from unnecessary movement, moisture and rubbing during courier handling. If an item has been styled, refreshed or custom-fitted, we pack it in a way that supports that finish.
What to check when your parcel arrives
When your parcel is delivered, please open it as soon as possible and check that everything matches your order. Look at the colour, length, cap size, quantity and any custom notes you gave us. If you notice an issue, contact us through the enquiry form on our contact page right away so we can review it with you.
- Check the outer packaging for any courier damage
- Confirm that the correct items have been received
- Inspect wigs and extensions before installation or cutting
- Keep the packaging until you are happy that the order is correct
Once hair has been installed, customised further or worn, it becomes harder to assess certain delivery issues, so please check early. It gives us a clearer view of the issue before the hair is altered.
If you need a faster turnaround
We understand that some orders are needed for birthdays, matric dances, interviews, engagements and event styling. If your timing is tight, tell us as early as possible so we can advise on collection, courier timing or whether a service such as wig styling or cap size adjustment will affect dispatch. In some cases, a small change can save a full day or two.
Our team will always give practical guidance rather than guesswork. If there is a delay because of stock checks, fitting work or courier disruptions, we will explain what is happening and what the next step is. That way you know where your order stands and can plan with confidence.
