What a Private Consultation Covers
Our private consultation service is for clients who want personal guidance before buying hair products or booking a fitting. You meet one-on-one with a consultant who will talk through your preferred style, coverage needs, texture, length and colour goals. We also check how you wear your hair day to day, whether you need something for work, travel, events or regular use, and how much time you want to spend on upkeep.
The session can include wig selection, lace front options, cap size guidance, clip-in suitability, tape-in suitability and advice on styling for Durban humidity. If you are not sure what will work best, we narrow it down by density, fibre type, length and maintenance level. For many clients, this is the easiest way to avoid buying the wrong piece and spending more later.
- One-on-one product guidance
- Support with fit, colour and texture matching
- Advice on wear frequency and care routine
- Clear next steps if you need a fitting or custom work
How the Consultation Runs From Booking to Follow-Up
You send an enquiry through the contact page and our team comes back with available times. We then confirm the type of consultation you need, whether it is for a wig, extensions, a first purchase or a refresh on an existing unit. If you have photos, a target colour or an example style, bring that along or share it in advance so the session can stay focused.
On the day, we begin with a short needs assessment and then move into product recommendations. If needed, we compare cap sizes, lace types, parting options and attachment methods. Where a fitting is required, we can guide you into the next service so the hair is prepared properly and the final result sits neatly. You leave with a practical plan, not guesswork.
- Enquiry and time confirmation
- Needs assessment and style discussion
- Product comparison and fit guidance
- Optional booking for fitting, customising or styling
Product and Fit Details We Check
A good result depends on the right measurements and the right type of hair. During a private consultation we look at the cap size, hairline shape, density preference and the amount of leave-out or coverage you want. We also consider whether you prefer a natural everyday finish or fuller event wear. For clients in coastal areas like Umhlanga, La Lucia and Ballito, we often discuss how moisture and salt air affect smoothing, curling and holding styles.
We can discuss lengths from shorter everyday options to longer styles that need more maintenance. For lace pieces, we explain the difference between soft lace and firmer bases, parting depth, pre-plucked hairlines and how often a unit should be adjusted. For extensions, we assess whether clip-ins, tape-ins or ponytail pieces are practical for your schedule and hair condition. A well matched product should sit comfortably and look natural from the first wear.
- Cap size and head shape
- Lace type, parting and hairline finish
- Length, density and texture
- Attachment method and daily upkeep
Turnaround Times and What to Expect Next
A standard private consultation is usually completed in a single appointment, while the time needed depends on how much comparison is involved. If you only need guidance on an existing idea, the session can be fairly quick. If you are deciding between several options or need fitting support, allow more time so we can check details properly. We prefer to do things carefully rather than rush a client into the wrong choice.
Where a follow-up is needed, the next step may be a fitting, customising session, styling appointment or colour matching visit. Some services can be done straight after the consultation if the diary allows it. If you are ordering couriered items nationwide, the consultation helps reduce errors before dispatch, which saves time and courier cost later on.
- Single visit for most clients
- Follow-up services booked where needed
- Couriered orders sent nationwide after product confirmation
- Best for clients who want fewer returns and less trial-and-error
Pricing Approach and What Affects the Cost
Private consultation pricing depends on the amount of time needed and whether additional services are included. A simple guidance session is priced differently from a longer appointment that includes fitting advice, colour matching or product comparison across several styles. If you need a private consultation as part of a full install or customising plan, we can quote the service together so you know the full amount up front.
Our approach is straightforward. You pay for the time and expertise required, and any extra work is discussed before we proceed. This helps keep the appointment clear and avoids surprise add-ons. If you are working to a budget, tell us upfront and we will focus on options that suit your range without compromising comfort or appearance.
- Pricing depends on consultation length
- Extra services quoted before work starts
- Bundle pricing may apply when combined with fitting or styling
- Budget-led guidance is available
Maintenance Advice After Your Appointment
We do not only help you choose the hair, we also explain how to keep it looking good between appointments. The maintenance interval depends on how often you wear the piece and the method used. A daily-wear wig may need more regular cleansing and reshaping, while a unit worn only for special events can go longer between services. In humid Durban conditions, a light routine and proper storage make a big difference.
As a guide, clients with wigs often return for a wig refresh, cap size check or style tidy every 4 to 8 weeks if the piece is worn regularly. Clip-ins need brushing and storing after each use, while tape-ins require scheduled maintenance at set intervals depending on regrowth and wear. We will talk you through the safest washing, detangling and heat-use habits for your product so it lasts longer and keeps its shape.
- Regular wear wigs may need attention every 4 to 8 weeks
- Clip-ins should be cleaned and stored after use
- Tape-in maintenance depends on growth and wear rate
- Proper storage protects shape, lace and colour
Key facts
| Consultation type | Private one-on-one appointment |
|---|---|
| Location | Umhlanga, Durban |
| Service area | Nationwide courier support after selection |
| Best for | Wigs, extensions, fitting advice and discreet shopping |
| Common duration | Varies by need, from a short guidance session to a longer fit review |
| Follow-up options | Fitting, customising, styling, colour matching and refresh services |
